Canada Standard Delivery Rate (estimated delivery is 2 - 7 business days):
Samples ONLY orders = FREE
Orders under $25 CAD = $9.90 CAD
Orders between $25 - $120 CAD = $12.50 CAD
Orders $120 CAD or more = FREE
Order will be shipped by Stallion Express / Canada Post Expedited service with tracking number.
If you live around Greater Toronto Area and would like to arrange for pick up, please choose "PICK UP" option at the checkout.
Canada Express Delivery Rate (estimated delivery is 1 - 2 business days):
Orders under $25 CAD = $16.95 CAD
Orders between $25 - $119.99 CAD = $35.95 CAD
Orders $120 CAD or more = $45.95 CAD
Order will be shipped by Canada Post Xpresspost service with tracking number.
US Standard Delivery Rate (estimated delivery is 4 - 7 business days):
Samples ONLY orders = FREE
Orders under $25 CAD = $8 CAD
Orders between $25 - $119.99 CAD = $12.5 CAD
Orders $120 CAD or more = FREE
For orders under 1lb, they will be shipped by USPS First Class service with tracking number.
For orders 1lb or more , they will be shipped by USPS Priority service with tracking number.
US Express Delivery Rate (estimated delivery is 2 - 3 business days):
Orders under $25 CAD = $19.95 CAD
Orders between $25 - $159.99 CAD = $39.5 CAD
Orders $160 CAD or more = $55.95 CAD
Orders will be shipped by UPS with tracking number.
International Standard Delivery Rate (estimated delivery is 6 - 21 business days):
$35 CAD
Order will be shipped by APC or PostNL international service. Tracking number may be provided (only for certain countries). Estimated delivery is 7 - 21 business days.
All customs and import fees and taxes are the responsibility of the customer and parcels will be marked as merchandise. Please ensure you take into account any potential import taxes and fees before you place your order.
Please be aware that shipping time may be longer if your parcel is held for customs inspection in the destination country.
***** Due to the Covid-19 situation, we don't accept any returns or exchanges until further notice. Thank you for your understanding. ****
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send us an email at info@earthindigo.com including your reason of return, order # and your phone #. Shipping information will be provided at such time.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@earthindigo.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if damaged in the original shipment. If you need to exchange it for the same item, send us an email at info@earthindigo.com, including a description of damage, order #, your phone # and your shipping address. Return shipping information will be provided at such time.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping charges will be deducted from your refund.
If you are returning merchandise that is damaged during the original shipment, we will reimburse all shipping costs incurred when returning damaged goods and will send replacement merchandise at no cost
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
